Frequently Asked Questions

We accept all major credit and debit cards through GoDaddy Payments — Visa, Mastercard, American Express, and Discover. All transactions are secured and encrypted.

Yes. After completing checkout you'll receive a confirmation email with your order details. If you don't see it within a few minutes, check your spam or junk folder.

Please contact us as soon as possible at [email protected] if you need to cancel or modify an order. Once an item has been shipped we are unable to make changes.

Shipping is free on all 3D print and figurine orders. For original prints and merchandise, a flat shipping fee is calculated at checkout based on your location.

Most orders ship within 3–5 business days. Delivery typically takes an additional 5–7 business days depending on your location. Hand-painted figurines may require additional processing time due to their handcrafted nature.

Yes. Once your order ships you'll receive a tracking number via email so you can follow your package every step of the way.

Currently we ship within the United States. International shipping options may be added in the future — follow us on social media for updates.

Our 3D prints are produced using high-quality PLA and resin filaments. Each piece is carefully finished and, where noted, hand-painted by artist JD Barth for a one-of-a-kind look.

Yes. Every hand-painted figurine — including the Jerry Garcia and Stealie Bear pieces — is individually painted by JD Barth. Minor variations in color and finish are part of what makes each piece original.

All prints are reproductions of original drawings and paintings created by JD Barth. They are printed on high-quality paper and make excellent display pieces.

We love custom work! Reach out through the Contact page with your idea and JD Barth will get back to you to discuss possibilities and pricing.

We accept returns within 14 days of delivery for items that arrive damaged or defective. Please contact us at [email protected] with a photo of the issue and your order number and we'll make it right.

We're sorry to hear that. Email us at [email protected] within 7 days of delivery with your order number and photos of the damage. We'll send a replacement or issue a refund promptly.

You can reach us through the Contact page on this site or email us directly at [email protected]. We typically respond within 1–2 business days.